Comments, Suggestions & Complaints

We endeavour to provide the best possible service to all our patients and to always treat you with courtesy and respect. In return we ask that you treat our services and staff with equal courtesy and respect. We have adopted the NHS Zero Tolerance Policy, which means that we will not accept verbal or physical abuse towards any member of the practice team.

We are also keen to improve our services and welcome your views, both good and bad! Comments and suggestions can be made in writing to the practice manager. You may occasionally be asked to complete a patient survey questionnaire. These are used to help us improve our services, and your contribution would be greatly appreciated.

Recent suggestions/comments
We would like to congratulate you on running such a good surgery, we always come out fully satisfied with the attention we have been given. Well done.  
I am so impressed with my dads doctor they have gone above and beyond to care for my dad. My dad is 83 and agrees they are fantastic. Also a quick comment on your receptionists, they are always extremely welcoming friendly and very helpful. Thanks so much to all.

Suggestions Form

If you feel our services have failed to meet your needs, please let us know. Informal concerns can be raised with the practice administrator. Formal complaints should be put in writing and addressed to the practice manager. Your complaint will be dealt with promptly, sensitively and confidentially, using our approved Practice Based Complaints Procedure.

The CCG provides a Patient Advisory and Liaison Service (PALS). The PALS officer Ruth Hazelhurst, is available to find the answers to questions you have about locally provided healthcare services. This could include advising you of where services are available or helping you to raise a concern or complaint. Contact: 01253 655 588.

Or alternatively fill out and submit the form below

Complaints Form