Important information – Changes to how you book an appointment
Posted on:
Important update about our appointment booking process.
Request an appointment for a new or ongoing health problem
On Monday 22 of April the easiest way to request an appointment for a new or ongoing health problem will be to use the NHS app. You can fill out a simple form and if you need help you can give us a call and we will fill it out for you.
All you have to do is answer a few simple questions and we will get you the help you need.
One of our Clinician’s will review the information and decide the next best step. This might mean booking an appointment with a clinician or guiding you to another helpful service. We’re here to make sure you get the care you need.
You will be able to access the form using the NHS App or website. More details on how to access this service are below.
And if you need any help please pop into the surgery and we can get you set up.
How can I request an appointment?
You can get started using the NHS app in a few simple steps:
- Register with the NHS app
- Once you have registered, you can access and log into the NHS app on your smart phone or by clicking the link below.
- Click Services
- Click Contact your Gp about a health problem and answer a few simple questions to help your GP understand your problem.
- Your answers are sent to your GP who responds as quickly as possible during their opening hours. Initial responses may be via online message or telephone, though face-to-face or video consultation appointments will be arranged if needed.
Benefits for you
- Improved access to your GP practice
You can submit requests for help from your GP practice in your own time without having to wait on the phone to speak to a receptionist. - Quick response
You will usually get a quicker response from a GP than having to wait for an appointment. - Convenience
You can access a range of services including GP consultations, health advice, fit notes, medications, video consultations, and more. You usually won’t have leave your house if you contact your GP practice using the NHS App - Easy to use
The NHS app is really simple to use – you only need to answer a few questions to get help from your GP practice. - You may prefer communicating in writing
Some patients find it easier to describe their health problems more fully and accurately in writing than they could in a traditional telephone or face-to-face consultation. You can also take your time to answer questions, can review and edit them before submitting, and have a written record to refer back to in future. - Support for vulnerable patients
Carers can use The NHS app on behalf of patients who can’t use The NHS app for themselves.
Benefits for your GP practice
- Improved efficiency
Your GP practice can see at a glance what help you need (because it’s written down), without you needing to explain it over the phone. This helps them to quickly prioritise which patients need help quickest, and which patients need telephone or face-to-face appointments.
- Fewer phone calls
The more patients use the NHS app to contact the GP practice, the fewer phone calls the practice receives. This frees up GP practice staff to do other important work.
Benefits for other patients
- Patients who need help quickest get it sooner
Your GP practice can see at a glance what help you need (because it’s written down). This means patients who need telephone calls or face-to-face appointments get them quicker. - Patients who really need to phone the practice can get through easier
The more patients use the NHS app to contact the GP practice, the fewer phone calls the practice receives. This frees up the phone lines for patients that can’t use the NHS app or have medical emergencies.
3 Steps to getting setup…
Click the + icons to see the instructions.
Step 1 – Download the NHS App
Step 2 – Create an NHS login
Click here for instructions of how to create an NHS login. If you already have one go to step 3
Step 3 – Request and appointment using your NHS account
Open the NHS App or access through a web browser, click on services and click contact your GP about a health problem